ORDERING INFORMATION.
We have been in business for more than 35 (Est. 1990) years and understand what our customers needs are. Courtesy, politeness, satisfaction and expertise! We can answer question and take orders*, directly if you can’t find that particular collectible on this site? Feel free to contact us via by e-mail or phone us 1-360-779-2900.
>> *We’re sorry. Ordering from our site is no longer supported! << Any “ Order links “ may refer you to this page. We must be contacted directly to complete any order. We’ll assist you to the best of our ability to make this a smooth operation. Sorry for the inconvenience. Hopefully we'll soon fix the situation. . . Thank you.
When you order from us, we collect ONLY enough personally identifiable information to complete an order. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order.
Within three business days, your order will be shipped. If there’s a delay, you will be notified via the address provided. Shipping is insured UPS or FED EX ground. Overseas shipping can be provided if requested. Note: This feature maybe provided, current, on the website. Please check before contacting.
Gifts can be wrapped special if requested. If you’d like us to enclose a “special” note or card, please advise as necessary. Ensure the correct shipping information is filled in at the time of order.
GIFT CERTIFICATES.
If you purchase a gift certificate from our site, you will give us the recipient's name. Currently, certificates are sent by regular mail. You will give us the name, mailing information and phone number for the recipient. The recipient information you give, will only be used to send the gift certificate and for no other purpose. The certificates are refundable only at The Landmark. They are registered and controlled, by serial number, and cannot be duplicated.
RETURNS.
Merchandise can be exchanged up to 30 days from time of purchase. Original packing and store receipt must be included with the merchandise. Merchandise should be returned the same as it was received. UPS automatically insures packages up to $100. Exchange only after 30 days or for store credit.
CONTACT INFORMATION.
If you contact VIA email or us directly, telephone (360-779-2900), e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
SHIPPING.
We ship U.S.P.S., UPS or Fed-Ex. Shipping rates are for continental United States only. Please call us for overseas shipments, Europe, Hawaii, Puerto Rico, Alaska and Canada.
Shipping COST are based on weight and dimensions. The shipping cost will be calculated automatically by the shipping program. A Handling charge maybe added, depending on the item. We may promote “FREE” shipping from time to time (This does NOT apply to Bone China and other ceramics "Made in England". Normal charges will apply. Otherwise, you may notice “NO” shipping charges has been added to the order and you will not be charged.
DAMAGES.
DAMAGES must be reported IMMEDIATELY! If possible, note damages to the carrier. Then notify us! At this time, you’ll be asked about replacement. Replacement may not be possible and a refund will be offered should the customer not desire suitable exchange. We will authorize return receipt or similar arrangement so corrective satisfaction can be realized. Please, no longer than 5 days for notifying us.
BACKORDERS.
If an item is currently out of stock, you will be notified immediately. The item maybe no longer available therefore, we’ll notify you for directions. Some items may take up to two to three weeks for re-stocking. At which time, the item will be shipped unless otherwise notified.
RETURNS.
A return authorization (RMA) must be obtained from The Landmark. Items will NOT be accepted back without prior RMA number. A RMA number can be obtained from us by calling (360-779-2900) or email. Merchandise must be returned in the original packaging. If this is not possible, re-pack the merchandise in a suitable carton and enclose all receipts/packing material. Refunds will be authorized once the returned merchandise has been received and has NOT gone beyond the thirty (30) day limit. Store credit will be given for gifts. It’s recommended the original purchaser of the Gift merchandise return it personally. This should curtail any questions about the return. Shipping expenses are non-refundable. There’s a 30 day limit. After thirty (30) days, case by case decision will be discussed with the customer. We will make every effort to ensure satisfaction!